Investor Charter

A.  Vision and Mission Statements for investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B.  Details of business transacted by the Research Analyst with respect to the investors.

  • To publish a research report based on the research activities of the RA.
  • To provide an independent unbiased view on securities.
  • To offer an unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendations, based on analysis of publicly available information and known observations.
  • To conduct an audit annually.

C.  Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients
  • Disclosure to Clients
  • To distribute research reports and recommendations to the clients without discrimination.
  • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

D.  Details of grievance redressal mechanism and how to access it

In case of any grievance/complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints

redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to the Office of Investor Assistance and Education, Securities, and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

E.  Expectations from the investors (Responsibilities of investors)

Do’s

  1. Always deal with SEBI registered Research Analysts.
  2. Ensure that the Research Analyst has a valid registration certificate.
  3. Check for the SEBI registration number.
  4. Please refer to the list of all SEBI registered Research Analysts which is available on the SEBI website at the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
  5. Always pay attention to disclosures made in the research reports before investing.
  6. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  7. Before buying securities or applying for the public offer, check for the research recommendation provided by your research Analyst.
  8. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
  9. Inform SEBI about Research Analysts offering assured or guaranteed returns.

 

Don’ts

  1. Do not provide funds for investment to the Research Analyst.
  2. Don’t fall prey to luring advertisements or market rumors.
  3. Do not get attracted to limited period discounts or other incentives, gifts, etc. offered by Research Analysts.
  4. Do not share login credentials and passwords of your trading and Demat accounts with the Research Analyst.

Data for the month June’2024

Sr No Received fromPending at the end
of last month
ReceivedResolved *Total Pending #Pending complaints
> 3months
Average Resolution time^
(in days)
1Directly
from
Investors
00000
2SEBI (SCORES )554607
3Other Sources (if any)
Grand Total554607

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

ATR Submission date is considered for calculation of the average resolution time.

Trend of monthly disposal of complaints :-

Sr No MonthCarried forward from previous monthReceivedResolved *Pending #
1April’20220000
2May’20220404
3June’20224022
4July’20222424
5August’20224040
6September’20220110
7October’20220101
8November’20221010
9December’20220000
10January’20230101
11February’20231111
12March’20231010
13April’20230000
14May’20230211
15June’20231001
16July’20231001
17August’20231212
18September’20232020
19October’20230101
20November’20231001
21December’20231010
22January’20240000
23February’20240000
24March’20240101
25April’20241414
26May’20244325
27June’20245546

*Inclusive of Complaints of previous months resolved in current month.

#Inclusive of Complaints pending as on the last day of the month

Trend of annual disposal of complaints :-

Sr No YearCarried forward from previous yearReceivedResolved *Pending #
12022-23 012120
22023-240651
32024-2511266

*Inclusive of Complaints of previous year’s resolved in current year.

#Inclusive of Complaints pending as on the last day of the current year.

*This data is updated by 5th of every month