We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times
• Complaints raised by Investors will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairly.

• In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance please contact the SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575. SCORES Mobile application can be downloaded from below link:
  

  https://play.google.com/store/apps/details?id=com.sebi

   

• The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

Regional SEBI Office

SEBI Office Details: SEBI Bhavan BKC, Plot No. C4-A, “G” Block

Bandra-Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra